Terms & Conditions

Overview

This website is operated by Donna’s Collective. Throughout the site, the terms “we”, “us”, and “our” refer to Donna’s Collective. We offer this website, including all information, tools, and services available through it, subject to your acceptance of the terms, conditions, policies, and notices outlined below.

By accessing our website and/or placing an order, you engage in our services and agree to be bound by these Terms & Conditions, together with any additional policies referenced here or made available via hyperlink. These Terms apply to all users of the site, including browsers, customers, merchants, and content contributors.

Please read these Terms carefully before using our website. If you do not agree to all terms and conditions, you may not access the website or use our services. Any new features or tools added to the website will also be subject to these Terms.

We reserve the right to update or modify these Terms at any time. Continued use of the website constitutes acceptance of any changes.

1. Eligibility and Acceptable Use

By using this website, you confirm that you are at least the age of majority in your place of residence, or that you have permission from a parent or legal guardian.

You may not use our products or services for unlawful or unauthorized purposes, nor may you violate any applicable laws while using our website. The transmission of malicious software, viruses, or harmful code is strictly prohibited.

Any breach of these Terms may result in immediate termination of access to our services.

2. General Conditions

We reserve the right to refuse service to anyone at any time for any reason. Content you submit (excluding payment details) may be transmitted over various networks and adapted to technical requirements. Payment information is always encrypted during transmission.

You may not reproduce, duplicate, sell, or exploit any part of our services without our express written permission. Section headings are provided for clarity only and do not limit the scope of these Terms.

3. Accuracy of Information

We strive to ensure that all information on our website is accurate and up to date. However, we do not guarantee that descriptions, pricing, or other content is complete, current, or error-free.

Content on this site is provided for general information only and should not be relied upon as the sole basis for decision-making. We may update or modify content at any time without obligation to notify users.

4. Changes to Services and Pricing

Product prices and availability are subject to change without notice. We reserve the right to modify or discontinue any service or product at any time. We are not liable for changes, suspensions, or discontinuation of any part of the service.

5. Contract Formation and Warranty

Product listings on the website do not constitute a binding offer. By placing an order, you submit an offer to purchase. Order confirmation emails acknowledge receipt but do not constitute acceptance.

Statutory warranty rights apply in accordance with applicable law.

6. Products and Availability

Certain products may be available exclusively online and in limited quantities. Returns and exchanges are governed by our Return Policy.

We make every effort to display products accurately, but we cannot guarantee that colors displayed on your device reflect the actual product. We reserve the right to limit sales by person, region, or jurisdiction.

Products may be shipped directly from international suppliers. Any customs duties, import taxes, or related charges are the responsibility of the customer.

7. Billing and Account Information

We reserve the right to refuse or cancel orders at our discretion, including orders that appear to be placed by resellers or distributors.

You agree to provide accurate, current, and complete billing and account information and to update this information as necessary to complete transactions and communications.

8. Optional Third-Party Tools

We may provide access to third-party tools over which we have no control. These tools are provided “as is” and “as available” without warranties or endorsements. Use of such tools is at your own risk.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of third-party sites and assume no liability for interactions or transactions with them.

10. User Feedback and Submissions

If you submit feedback, suggestions, or other materials, you grant us the right to use, edit, and distribute such content without restriction or compensation. We are not obligated to keep submissions confidential or respond to them.

You agree that submissions will not violate third-party rights or contain unlawful or harmful material. You are solely responsible for the content you submit.

11. Personal Information

Your submission of personal data through the website is governed by our Privacy Policy.

12. Errors and Corrections

Occasionally, information on our website may contain typographical errors or inaccuracies. We reserve the right to correct errors and cancel orders if information is inaccurate, even after an order has been placed.

13. Prohibited Uses

You may not use the website or its content for unlawful purposes, to infringe intellectual property rights, transmit malicious code, collect personal data without consent, or interfere with website security. Violations may result in termination of access.

14. Disclaimer and Limitation of Liability

Our services and products are provided “as is” and “as available” without warranties of any kind. We do not guarantee uninterrupted or error-free service.

To the fullest extent permitted by law, Donna’s Collective is not liable for any indirect, incidental, or consequential damages arising from use of the website or products.

15. Indemnification

You agree to indemnify and hold harmless Donna’s Collective, its affiliates, employees, and partners from any claims arising from your breach of these Terms or violation of applicable laws.

16. Severability

If any provision of these Terms is found unenforceable, the remaining provisions will remain in effect.

17. Termination

These Terms remain effective unless terminated by you or by us. We may terminate access at any time if we believe these Terms have been violated.

18. Entire Agreement

These Terms, together with our policies, constitute the entire agreement between you and Donna’s Collective and supersede any prior agreements or communications.

19. Governing Law

These Terms are governed by and interpreted in accordance with the laws of the Netherlands.

20. Refused or Unclaimed Packages

If an order is refused upon delivery or not collected from a pickup location, it will be returned to our warehouse. A $25 CAD fee will be deducted from any refund to cover processing and shipping costs.

21. Changes to These Terms

We may update these Terms at any time by posting revisions on our website. Continued use of the website after changes are posted constitutes acceptance of those changes.

22. Contact Information

For questions regarding these Terms & Conditions, please contact:

Donna’s Collective
Email: info@donnas-collective.com